Let's Talk IT University of Windsor • Western University

Behind the Scenes in ITServices: Creating an Office of the CIO

Presentation Type: Group Presentation



IT units at universities tend to be composed of staff who stay mostly in the background.  They are the unsung heroes on campus who keep the wireless up, the systems running, and the online applications connected to the back-end databases.  So what happens when a university tries to formalize the administration of this most behind-the-scenes of departments?

In 2013, Queen’s created an Office of the CIO within its ITServices department.  This new unit consists of “everything that didn’t fit anywhere else” – finance, staffing, communications, security, project management, assessment, and the computer store.  The Office of the CIO and its staff have spent the past 12 months learning about what works, what doesn’t, and what they still need to learn to fulfill their mandate, all while leading the rollout of the department’s new organizational structure.

Join us as we review the past year at Queen’s ITServices department – cultural reviews, strategic planning, organizational charts, and all – and join in the discussion!  Have you gone before us, or are you thinking about starting your journey soon?  What do you want to share with others, and what do you want to ask?  Let’s discuss our experiences of supporting the department that supports our universities.

PowerPoint Presentation




Lead Presenter: Rebecca Coupland
Lead Presenter Department: ITServices, Queen's University
Lead Presenter Title: Executive Assistant to the CIO & Associate Vice-Principal

Other Presenters:
Keith McWhirter, Associate Director (Office of the CIO)

Presenter(s) Biography:
Rebecca Coupland graduated from Queen's University in 2001 and has been there ever since, beginning with a role in Admission, recruiting and admitting high school students to the University. More senior roles within the administration of the Registrar's Office led to her joining Queen's ITServices unit in 2013, where she now oversees the department's Communications Team and provides executive-level support to the CIO.

Keith is currently the Associate Director of the Office of the CIO at Queen's University. A highly energetic leader, who thrives in environments of development and change, Keith has over 20 years of business experience that has spanned the private and public sectors, in both large and small organizations. Keith started his career in sales and over time developed a strong background in management, team building, marketing and leading change which has transitioned into his current role in IT Management at Queen's University. This combination of business and IT backgrounds allows Keith the agility to work with executive teams and senior leaders from a wide array of sectors to develop opportunities and ensure meaningful change.

Room Number:
Toldo, Room 202