OUCC2014

Let's Talk IT University of Windsor • Western University

Customer Relationships – what we achieve when we listen to each other


Presentation Type: Panel Presentation

Abstract:


Description:

In 2003 Computing and Communications Services at U of Guelph formed an Information Technology Student Advisory Committee.  In 2012 Queen's ITServices got themselves one of those and in 2014 added a Faculty Advisory Committee.  Other universities, including U of Waterloo, have a variety of advisory committees.  These committees help us learn about our customers - what matters to them about the services we provide.  It also gives us a chance to explain to the users why we do what we do - building trust through understanding.  Come listen to what we've learned and hear what advisory committees can do for you.

PowerPoint Presentation

Podcast

 



Lead Presenter: Judy Russell
Lead Presenter Department: ITServices, Queen's University
Lead Presenter Title: Infrastructure Services Team

Other Presenters:
David Wilson, Manager of Information Systems And Development, Open Learning and Educational Support, University of Guelph; Andrea Chappell Information Systems & Technology, University of Waterloo

Presenter(s) Biography:
Judy Russell is a member of the 2014 Information Technology Faculty Advisory Committee at Queen's.

David Wilson is chair of the 2013-2014 Information Technology Student Advisory Committee at University of Guelph.

Andrea Chappell is the point person on an IT Governance review at University of Waterloo and is a member of a number of their advisory committees.

Room Number:
Toldo, Room 102