Let's Talk IT University of Windsor • Western University

The Perfect Storm

Presentation Type: Group Presentation



In a daring move from Apache Lenya to Drupal 7, Queen's ITServices soft-launched its revamped enterprise web content management service, WebPublish. The late April 2013 rollout was just in the nick of time for the May start of ITServices' Summer Student Web Resource Program. Through SSWRP (pronounced "swerp"), students were to assist Queen's academic and support units in developing and maintaining their web presence. With an entirely different system barely in place, WebPublish administrator and SSWRP coordinator Natasha Redknap knew a challenging summer was to come.

Meanwhile, the Faculty of Education’s Communications Coordinator Vicky Arnold led the charge to rebuild the Faculty’s site from the ground up. The Faculty’s web committee had been planning a new site for over a year and was eagerly awaiting the revamped WebPublish and the ITS summer student. In the face of an untried WebPublish, 1500 pages of old and static content, and the task of reducing the crew of 50 contributors to 10, all compounded by time pressure, Vicky and her team held steady and ultimately succeeded. In August 2013, a new site was launched.

Join Natasha and Vicky as they share how they navigated a perfect storm of "opportunity".

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Lead Presenter: Natasha Redknap
Lead Presenter Department: Queen's University, ITServices
Lead Presenter Title: Analyst

Other Presenters:
Vicky Arnold, Communications Coordinator, Faculty of Education

Presenter(s) Biography:
Natasha Redknap is an analyst for the Queen's ITServices Web Services team. She began working for the University ten years ago, as a student, at the School of Business helpdesk. In 2007, she was hired full-time by ITServices. Variety is the spice of life, and the flexibility afforded by ITServices has allowed Natasha to work with many of ITServices' services including computer repair and support; client consultations; end-user training; and administration of the Queen's wiki, web content management system, and portal. Natasha is currently part of a project to implement an enterprise-level electronic document records management system, and she is also coordinating the 2014 Summer Student Web Resource Program. Looking forward, Natasha plans to obtain a certification in organizational change management through APMG.

Vicky Arnold is the Communications Coordinator for the Queen’s Faculty of Education, so she spends most of her time in talking and listening to others. Before returning to her hometown of Kingston a few years ago, she worked for a decade in Germany as a teacher, international exchange program administrator, and theatre producer. Her professional interests include strategic marketing and communications, communications technologies, social media, languages and cross-cultural communications.

Room Number:
Toldo, Room 204